Andrew is focused on optimizing commercial processes and the use of related technologies at Flowserve.
His team is responsible for documenting process and leading the implementation of customer relationship management, configure, price, quote, and data warehousing technologies. The team leads process definition workshops, defines system requirements, coordinates user feedback and testing, and drives change management including communications and training. They recently deployed Salesforce enterprise-wide to over 2,800 users across the globe – replacing four legacy CRM applications.
Prior to joining the commercial team in 2012, Andrew completed a rotational development program in Flowserve’s information technology department. He is a graduate of the McCombs School of Business at The University of Texas at Austin.