Virtual Think Tank Series
Financial Services Leaders Feeling the Pressure to Build Resilient Operations and Deliver Great Client Experiences
Tuesday, July 27, 2021 • 2:00pm – 3:00pm EST
As we slowly emerge from the pandemic, many organizations are focusing on how they can continue their digital transformation journeys armed with insights learned firsthand in a completely work from home environment. No person or company has been spared the impact of COVID-19. Many organizations are dealing with several things: the support of a hybrid workforce, slowing bringing people back to the physical workplace or innovating at the pace demand for cloud based, digital first products or services. A common theme, however, is that all leaders are now faced with new challenges and workforce demands unlike they have experienced before in terms of digital preparedness.
In this interactive Virtual Think Tank, let us lean in together and learn from our peers. How have we responded to the COVID-19 business disruption? What steps are being taken to build a robust roadmap for the future. Topics to be considered are:
- How did the COVID-19 experience shape your business operations perspective?
- Where is your operations focus in a post pandemic world?
- What is the roadmap to ensure resiliency in business operations and a strong digital transformation strategy?
- How are you addressing your customer, employee, and technology environments all while managing risk and compliance?
Kristin Streett is Service Now’s Head of Banking Industry Go To Market for AMS. She oversees strategy and execution within their financial services Banking, Wealth and Asset Management sub verticals, working with customers on their employee and customer experience initiatives. With over 22 years’ experience in Banking and FinTech, Kristin specializes in digital transformation strategy, process optimization, enterprise-wide technology program implementations, target operating model design, and change management.