Hospitals – Challenges and Opportunities Like Never Before
Jennifer Jones

Virtual Think Tank Series

Hospitals – Challenges and Opportunities Like Never Before

Tuesday, January 19, 2021 • 2:00 PM – 3:00 PM (ET)

A Life-Saving Mission:
Healthcare delivery environments, channels, and challenges are diverse. With non-traditional healthcare service providers now entering this highly regulated space, the competitive landscape has become complex and concerns over data privacy and care standards are mounting.

COVID Complication:
The COVID-19 pandemic has created unprecedented pressure on Healthcare, and Hospitals in particular. Technology solutions that were considered merely innovative and experienced sluggish adoption rates just a short time ago, like telehealth, have now become essential to basic healthcare delivery in the “new normal.” They must be implemented yesterday. Hospital IT can no longer exist in a mere utility capacity. The role of IT must evolve quickly to one of partnership with administration, practitioners, and patients to meet the evolving standards of quality patient care. Lives are at stake.

Business-Aligned IT Initiatives:
As a leader in Hospital IT, your time to become a partner is now. By engaging in the insights and activities available in this roundtable, you will:

  • Learn about the fundamentals of your industry, including its ecosystem, influences, opportunities, and constraints.
  • Analyze the context within your industry, with guiding insights from Info-Tech, to understand unique implications for IT.
  • Devise a list of initiatives you can integrate into your IT strategic plan to transform the role IT plays in your organization.

3 Key Trends for Hospitals from our Research that we will Explore:

  • Balance Sharing and Protection
  • Practical and Safe Innovation
  • Digitize Safely and Securely


    Jennifer Jones
    Research Director and Subject Matter Expert – Healthcare
    Info-Tech Research Group

    Jennifer Jones is a Research Director and Executive Advisor with Info-Tech Research Group. With over 15 years of IT experience in the public and private sectors, Jennifer has experience in all information management and technology domains and an expert level of knowledge in human resource management, strategic planning, service management, analytics reporting, and vendor management.

    Prior to joining Info-Tech, Jennifer managed a team dedicated to the development of a province wide Information and Referral system committed to assisting Local Health Integration Networks in providing community referrals to health and social services. She has also worked as a Provincial Data Analyst in partnership with Ontario Ministry of Health and Long-Term Care to provide data and support to the implementation of the website called Health Care Options.

    Jennifer is an alumni of Humber College and Queen’s University.

    Dave Wallace
    VP, Industry Research and Facilitator
    Info-Tech Research Group

    Dave Wallace is the VP, Industry Practice with Info-Tech Research Group. With over 39 years’ IT experience in the public and private sectors, Dave has experience in all information management and technology domains and has an expert level of knowledge in enterprise architecture, change management, project management, service management, and strategic planning.

    Prior to joining Info-Tech, Dave served as the Executive Director at the Ontario Universities’ Application Centre, where he provided executive and senior IT leadership to ensure that its new application management system was successfully implemented to meet the needs of all Ontario universities. As the first CIO of the University of Waterloo, Dave worked with IT teams from across the university campus to optimize how IT could help advance vital campus services, along with the development of an award-winning student portal that continues to evolve today to meet student information and service needs. At the City of Toronto, as its first CIO, he provided senior leadership to transform the IT division and to help make the city’s innovative 311 service one of the leading resident service management entities in the world. At Chartwell IRM (now part of KPMG), Dave served as Vice-President of the National Public Sector Program and led key initiatives with all three levels of government. As the first CTO and earlier as the Head Architect at the Government of Ontario, Dave led the development of a government-wide enterprise architecture and implemented effective IT governance by establishing its Architecture Review Board.

    Dave received a Master of Business Administration from the University of Toronto and a Bachelor of Business Management from Ryerson University.

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