Jennifer Barnes is the director of learning & development at The American Heart Association (AHA). She leads the team to help equip staff with the necessary knowledge, skills, and behaviors to succeed. She continuously feeds her passion for learning and development by striving to deliver an exceptional learning experience to all AHA staff. Jennifer is formally educated in instructional design and educational psychology, which combine for innovative and creative approaches to learning. Prior to joining the AHA, she spent 20 years in the telecommunications industry as a learning and development professional.