Psychological First Aid: Helping the Healthcare Professional
Manendra Bhugra

Virtual Think Tank Series

Psychological First Aid: Helping the Healthcare Professional

Wednesday, August 26, 2020 • 2:00 PM – 3:00 PM (EDT)

COVID-19 has strained healthcare professionals, particularly doctors and nurses in unprecedented ways. With fear of getting sick, concerns over PPE and increasing infection rates, doctors and nurses are experiencing stress and trauma on a daily basis. Increasingly there are concerns about the long-term mental health concerns from the prolonged stress of fighting an illness that manifests itself so differently with each patient.

In this interactive Virtual Think Tank, led by CCA, hospital and health system HR Executives will explore:

  • The challenges faced by healthcare workers
  • How to provide emotional support for healthcare workers
  • Utilizing online learning and peer support programs
Manendra Kaur Bhugra, MA, LMSW
Manager, Learning and Development

As the Manager of Learning & Development at CCA, Manendra Bhugra consults on matters that affect performance across the talent lifecycle. Her focus on learning programs includes the design and delivery of human resources compliance programs, management development programs and diversity and inclusion. She also addresses special issues facing clients ranging from women in leadership, to emerging leaders and behavioral health.

Manendra has extensive experience in the facilitation of learning programs. Her work leverages a variety of media such as:

  • Instructor-led training
  • Mentoring, counseling, and coaching
  • Peer and self-directed learning/blended learning
  • E-learning platforms

Manendra has designed and delivered customized programs for clients including the City of New York, Teach for America, National Grid, Philadelphia Housing Authority, the NBA, Chartbeat, Time Inc., the City University of New York (CUNY), and The Metropolitan Museum of Art.

As a facilitator and trainer, Manendra leverages her engaging, interactive training style to deliver over 150 programs a year. Manendra conveys new concepts in a way that assists audiences to readily acquire behaviors and skills, and ensures their sustained application back at work. She delivers on a wide variety of topics including: Management Essentials, Performance Management, Stress Management, Managing in Changing Organizations, Managing Workplace Conflict, Diversity Issues, Harassment Prevention, Transitioning to Alternative Work Strategies, and Working with Difficult People.

Prior to joining CCA, Manendra worked as an assessment counselor/clinician helping inmates transition to halfway houses. She also worked in the pharmaceutical industry as an on-site work/life assistance provider at a large multi-national company.

Manendra holds a M.A. in Forensic Psychology from John Jay College of Criminal Justice, a M.S. in Social Work from Columbia University, and qualifications in Instructional Design from New York University.

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